CUSTOMER CARE

How can we help?

Shipping

Delivery timelines, tracking, and shipping costs.

A simple 30-day return window for unworn pieces.

Questions about an order or a style? We're here.

When will my order arrive?

Orders are packed within 1–2 working days. Standard delivery usually arrives within 3–7 working days, depending on your delivery PIN code.

Can I return an item?

Unworn pieces with tags can be requested for return within 30 days of delivery. Visit the returns page to start the process.

How do I find the right size?

Each product page includes size choices and fit notes. Choose your usual size for the intended relaxed Loom fit.